Frequently Asked Questions
I think an animal is being mistreated, what should I do?
If you have concerns about an animal, you should always call us. All calls are completely confidential. We will need a description of the animal being mistreated, any details of the person involved, and the full address of the property where the animal is located. The sooner the report is made the better. We will ask for your contact name and number, and if possible, let you know the outcome. If you are unsure about reporting something, please just call and talk to us.
What happens when I report a case of abuse?
An SPCA Animal Welfare Inspector is given the details of the complaint and dispatched to the address to follow up. Because of the volume of calls we receive, we prioritise cases so those most in need are followed up first. All details of who reported the situation are kept completely confidential.
What if I can no longer look after my animals?
If you bring your animal to SPCA Auckland you will be asked to ‘surrender’ your animal to us. Surrendering an animal means that you legally give ownership of the animal to the SPCA and no longer have any rights over that animal. Surrendering an animal is a very serious decision. It is extremely important that you explore all other re-homing options before surrendering an animal.
If you decide to surrender your animal, you will be asked to complete a form and pay a surrender fee of $25 for cats and rabbits, or $40 for dogs and farm animals. If you have more than one animal, we charge $5 for every additional animal surrendered.
Animals surrendered must then pass a thorough health check and temperament test before being eligible for adoption. The SPCA prefers not to give out any information on the outcome for that animal after the animal is surrendered.
What is a stray animal?
If an animal is brought into the SPCA and we do not know who the owner is, that animal is classified as a ‘stray’. All animals that are brought into the SPCA are scanned for a microchip. If an animal is microchipped we can then contact the owner and return the animal.
What happens when I bring in a stray animal?
Under the Animal Welfare Act, all stray animals must stay at SPCA Auckland for 7 full days before we can assess them for adoption. This means that if a lost animal is brought in, the owners have a chance to reclaim them. If the animal is in pain during this time our vets will give them medical treatment to stop them suffering. If the animal passes a temperament assessment after 7 days, we will de-sex and microchip it ready for adoption. If you are concerned about a missing pet, visit our official Lost and Found website www.petsonthenet.co.nz.
What happens if I bring a wild cat into the SPCA?
All of the animals that come to the SPCA are vet checked and temperament assessed. We need to be sure that an animal is healthy and will not hurt anyone once it has been re-homed. A wild cat that is confined suffers a great deal of stress and can seriously injure itself or a staff member. If a cat cannot be handled then we have to make the difficult decision to euthanize.
Does SPCA Auckland put down healthy animals?
SPCA Auckland has a policy that we do not euthanize healthy animals but do everything in our power to adopt these animals into new homes or find alternative options for them until they are ready for adoption. We run a very active and successful foster program so we can continue to accept animals into our care.
Can I bring my pet to the vet at SPCA Auckland?
We do not provide a general public veterinary service or clinic. If your pet is sick or injured you will need to take it to your local vet. If you own an animal it is important that you identify your local vet so you can take them there for regular checkups and vaccinations. In extreme cases we can provide first aid care at the SPCA Auckland Animal Village until the animal can be transferred to your vet.
What is microchipping?
A microchip is an identifying integrated circuit inserted under an animal’s skin. It is a simple and painless procedure. Once an animal is microchipped they are then put on the national register. A special scanner can read the chip number, and we can then locate the owner on the register.
How do I microchip my animal?
Vet clinics and animal control facilities can microchip your cat or dog.
Why should I microchip my pet?
Microchipping is important for all animals, especially cats. The Auckland Council does not register cats so microchipping is the only guaranteed way identifying your cat if it gets lost, stolen or injured. After the February 2011 Christchurch earthquake, microchipping was key in reuniting pets with their owners. By law, dogs must be microchipped once they are three months old.
What does an Inspector do
An Animal Welfare Inspector is responsible for investigating and taking appropriate action in any situation where an animal is being mistreated and not being provided with the five freedoms:
Freedom from hunger and thirst.
Freedom from discomfort.
Freedom from pain, injury or disease.
Freedom to express normal behaviour.
Freedom from fear and distress.
An Inspector holds a legal warrant under the Animal Welfare Act to take action in these situations. This warrant allows Inspectors to carry out a number of legal actions under the law such as entering someone's property, examining and assessing animals, seizing or uplifting animals that are not being cared for, prosecuting in a court of law, and other legal actions relating to enforcing and upholding the rights of all animals.
How can I become an Inspector?
If you are interested in becoming an Inspector you first need to gain a Certificate in Animal Welfare Investigations. This course is available through Unitec in Auckland. Once you have completed the course you will be able to apply for an Inspector position in an approved welfare organisation such as SPCA Auckland. All Inspectors need to be approved and warranted by MAF. SPCA Auckland then needs to apply to MAF for an Inspector warrant. Only after all these things have been approved, can an Inspector enforce the Animal Welfare Act.
How long has SPCA Auckland been around?
SPCA Auckland was founded in 1883 and has been working in the Auckland community for more than 127 years. The very first SPCA was established in England in 1824. Find out more about our history on our About page